Works are carried out strictly in accordance with the quotation and specification. MC Fire & Security are responsible only for equipment and materials we supply and install. Any additional or varied works will be quoted separately and require written approval.

• Provide safe, unobstructed access to site and working electrical supplies.
• Ensure internet/network availability where required for remote systems.
• Maintain insurance, signage, and compliance obligations (e.g., ICO registration for CCTV).
• Notify MC Fire & Security of any alterations that may affect installed systems.

• Works carried out by qualified engineers in accordance with relevant British Standards.
• Fire‑rated cable and compliant fixings used where required.
• Isolators, power supplies, and documentation clearly labelled.
• “As‑fitted” drawings, zone charts, and logbooks provided at handover.

Any client‑requested changes after acceptance of quotation must be agreed in writing. Unforeseen works required for compliance or safety will be discussed and approved before proceeding.

Routine inspection and servicing will follow Section 6 and Annex F of BS 5839-1: 2025. Six-monthly inspections are mandatory for Category L/M systems. Maintenance prices are based on up to 20 devices, with additional devices charged per unit. Missed or postponed services may invalidate any warranty and leave the system non-compliant.

All new installations include a 12-month parts and labour warranty from date of handover for equipment installed and supplied by MC Fire & Security. Warranty excludes damage, misuse, third-party interference, power surges, water ingress, or systems not serviced within the required six-month or yearly basis.

• Call‑outs chargeable at current rates.
• Cancellation fees: £90.00 plus VAT
• Less than 24 hours’ notice cancellation of appointment: £90.00 plus VAT
• Repeated cancellations may result in withdrawal of service agreements.

Certificates, programming files, manuals, and system settings remain MC Fire & Security property until invoices are paid in full. We reserve the right to withhold documentation or disable remote access for unpaid accounts.

Invoices due within 7 days of completion unless otherwise agreed in writing. Late payments may incur interest under the Late Payment of Commercial Debts Act 1998. All materials remain MC Fire & Security property until paid in full.

Liability shall not exceed the total contract value. MC Fire & Security are not liable for consequential loss, profit loss, business interruption, or missed footage due to system failure, power/network issues, or client negligence.

Either party may terminate agreements with 30 days’ written notice. Immediate termination may occur for non‑payment, unsafe conditions, or unauthorised tampering.

These Terms & Conditions are governed by English Law and subject to the jurisdiction of the Courts of England and Wales.

By accepting a quotation or allowing works to commence, the client agrees to these Terms & Conditions in full.

• System categories (L1, L2, L3, L4, L5 and M, etc.) must be approved by Fire Risk Assessor, Insurer, and Local Authority.
• Red fire‑rated cable used for all life safety wiring.
• Commissioning certificates, zone charts, logbooks, and “as‑fitted” drawings supplied.
• Six‑monthly inspections mandatory for L/M systems.
• Legacy wiring excluded from warranty.

• Client is Data Controller under GDPR; MC Fire & Security acts as Data Processor.
• ICO registration and signage required.
• Weather‑sealed joints, concealed cabling, rated power supplies.
• Remote viewing apps demonstrated at handover; future updates/logins outside warranty.
• Client responsible for footage retention and legal admissibility.

• Client must confirm Grade and notification type meet insurance requirements.
• Secure cabling, labelled mains isolation, wireless coverage tested.
• MC Fire & Security not liable for third‑party ARC/network outages.
• Annual servicing required for compliance.
• Certificates and programming files remain property until payment.

• Client responsible for ensuring access‑control level and grade meet operational/insurance requirements.
• Fire‑rated cabling where required.
• Lock release circuits and fail‑safe devices installed per manufacturer guidance.
• Client must securely manage cards, fobs, codes, and passwords.
• Annual servicing recommended (door operation, PSU voltage, reader performance).

• Client must ensure safe, accessible working environment with power and parking available.
• Materials remain MC Fire & Security property until paid in full.
• Qualified engineers, compliant cabling, neat installation.
• MC Fire & Security not liable for delays due to weather, illness, supplier failure, or acts of God.